Solutions and Services
MS Dynamics CRM / Integration with Navitaire New Skies®
Microsoft Dynamics CRM is a comprehensive solution for customer relationship mangagement. It provides tools and functions necessary to create and maintain a clear overview of customers, from the first contact, through sales to subsequent service. Microsoft Dynamics CRM and its Sales, Marketing and Customer Service modules offer a fast, flexible and accessible solution that leads to consistent, measurable improvements in every business process and helps the organisation achieve a new level of profit.
We have the necessary know-how in order to adapt the MS Dynamics CRM solution to match the needss of an airline or tourism client. Additionally, our team is able to define, develop, and implement integrations with Navitaire New Skies® and other reservation systems.
Main benefits of the solution
- greater success in concluding transactions are achieved through reports of potential customers and leads, automated sales procedures, offer generation and order processing.
- simpler customer service and increased loyalty is achieved through a shared knowledge database and automated routing and categorisation of individual requirements.
- more qualified decision making, identification of trends, problems and opportunities
- information can be shared between team workers and departments
- time can be saved by means of a transparent, simple and intuitive graphic interface (which can be fully controlled via web browser)
- direct integration with Microsoft Office, Microsoft Outlook
- possibility to define and implement integrations with Navitaire New Skies® according to client“s needs.
The basic functionalities of the MS Dynamics CRM are described here. However, we also have at hand additional ideas and functions, developed especially for airlines and the travel industry, such as e.g.:
- customization of the system in order to serve as a basis for a loyalty program and/or dynamic packaging
- integration of the knowledge base in the CRM system with the FAQ section of the web (including proactive FAQ suggestions when submitting a query and ticket creation and workflow)
- integration with SkySpeed© or other systems in order to provide one single interface for call centre agents
- integration with Live Chat tools, IP Telephony etc.
- customization of the e-marketing function according to client“s needs or integration with third party e-marketing systems (e.g. for personalized newsletters)
- customization of detailed reports according to client“s particular needs (e.g. ancillary sales analysis, query & ticket analysis)
- other functions according to client“s needs.
More information
If you are interested in implementing a Microsoft Dynamics CRM solution or if you would like additional information on the suitability of the given solution for your company, please do not hesitate to contact us. We will be happy to advise you. You can find more information about similar projects that we have already implemented in the following section.
Also, you can find more information about Microsoft Dynamics CRM solutions on the web site of the Microsoft corporation: http://www.microsoft.com/slovakia/businesssolutions/crm/.
Legal Disclaimer
The trademarks Navitaire, New Skies, Open Skies, and SkySales are exclusive property of Navitaire, Inc.. Millennium 000, spol. s r.o. is not in any way affiliated with Navitaire, Inc., or Accenture, Inc.. The trademarks Microsoft, Microsoft Office, Microsoft Outlook and Microsoft Dynamics CRM are the property of Microsoft, Inc..Arnia CMS and Arnia CMS for Airlines are trademarks of Millennium 000, spol. s r.o.